About Me
Who I Am
I’m a passionate and dedicated professional with over 10 years of hands-on experience specializing in Customer Service. I’ve developed expertise in utilizing CRM platforms like Zendesk, HubSpot, Intercom, and more to optimize customer interactions, improve team efficiency, and enhance overall customer satisfaction.
Throughout my career, I've had the privilege of working with diverse industries, helping businesses streamline their customer service processes and build lasting relationships. While my background also includes basic knowledge in Website Development, Administrative Tasks, and Digital Marketin
My Vision
To lead in customer experience by combining innovation and empathy to build lasting trust and empower business growth.
My Mission
Exceptional experiences, thoughtful solutions
My Personal Passions
Working out and singing are far more than hobbies, they are vital sources of strength, inspiration, and balance in my life. These passions sharpen my mind, stabilize my emotions, and energize my body, creating a powerful foundation for both personal growth and professional excellence. Regular exercise builds my resilience and focus, enabling me to tackle challenges with determination and clarity.
Singing, on the other hand, lifts my spirit, sparks creativity, and nurtures my emotional well-being. Together, they fuel a positive mindset and unwavering motivation that I bring to every project and interaction.
By nurturing my mind, body, and soul through these passions, I continuously renew my sense of purpose and bring my best, most authentic self to every opportunity and challenge I face. This holistic approach empowers me to grow, adapt, and excel in all areas of my life.
Why Choose Me
Expertise
I stay at the forefront of industry trends and technologies, offering you the best solutions for enhancing customer interactions and optimizing your customer service processes. Whether it's improving CRM systems, streamlining administrative workflows, or crafting seamless digital experiences, my goal is to ensure your business thrives in a digital-first world.
Personalized Approach
Every business is unique, and so are your needs. I take the time to thoroughly understand your objectives, ensuring that my services are precisely tailored to your specific requirements. This approach allows me to deliver customized customer service solutions that align with your brand's values and goals.
Reliability
You can rely on me to meet deadlines and deliver exceptional results. With a strong track record of professionalism, I consistently provide high-quality work that helps you optimize your operations, whether in customer service or other business functions.
Client-Centric Focus
Your satisfaction is my top priority. I'm not just a service provider. I’m a partner in your success. I actively listen to your ideas, engage in open communication, and collaborate closely with you to ensure we meet your business objectives and exceed your expectations.
My Experience
With over 10 years of experience in customer support and client relations, I’ve had the opportunity to work across diverse industries, helping businesses enhance their service delivery and build lasting relationships with their customers. My background includes extensive hands-on work using industry-leading CRM platforms such as Zendesk, HubSpot, Intercom, and more, allowing me to manage customer interactions efficiently and support teams in delivering consistent service.
Paramount Commerce
Operation Support Specialist
2025
THE/STUDIO TECHNOLOGIES, INC
2021- 2025
Customer Experience Team Lead
PARTNERS LIFE
2020- 2021
Cold Caller and Appointment Setter
Virtual Calls Solutions
2018- 2021
Project Manager (Website Development / Digital Marketing)
2017 - 2018
Customer Service Representative - Chat
ALORICA
2014 - 2017
Customer Service Escalation Leadz
Certifications & Continuous Learning
I am committed to lifelong learning and professional growth. My certifications reflect my dedication to excellence in customer service, digital tools, analytics, and business operations. Each course has helped me stay ahead in a fast-changing work environment and deliver the best results for my clients and teams.
Let's Connect
I’m passionate about building meaningful connections and exploring exciting opportunities. Whether you're looking for expert customer support solutions, CRM implementation, or need help optimizing your digital presence, I'm here to assist. I specialize in delivering personalized customer service experiences, implementing efficient CRM systems, and supporting businesses with foundational digital marketing and web solutions.
Feel free to explore my portfolio to see how my 10 years of experience in customer support, CRM expertise, and digital services can help you reach your goals. If what you see resonates with your vision, let’s start a conversation!
Thank you for visiting my website. I look forward to the opportunity to collaborate and bring your ideas to life.